Last Updated: February 9, 2026
Welcome to Pier. These Terms of Service govern your use of our platform. By using Pier, you agree to these terms, please read them carefully.Important: Please read these Terms carefully, including the arbitration agreement and class action waiver in Section 15, which affects how disputes are resolved.
These Terms of Service ("Terms") constitute a legally binding agreement between you and Pier World, Inc., a Delaware corporation ("Pier," "we," "us," or "our"). These Terms govern your access to and use of our website, mobile applications, and services (collectively, the "Services").
By creating an account, accessing, or using our Services, you acknowledge that you have read, understood, and agree to be bound by these Terms and our Privacy Policy. If you do not agree to these Terms, you must not access or use our Services.
You must be at least 18 years of age to use our Services. By using our Services, you represent and warrant that you are at least 18 years old and have the legal capacity to enter into these Terms. If you are using the Services on behalf of an organization, you represent and warrant that you have the authority to bind that organization to these Terms.
Pier provides a personal concierge platform that combines artificial intelligence with human expertise to help you manage various aspects of your personal and professional life, including but not limited to:
Our Services operate through a hybrid model where routine tasks are handled by AI systems and complex or high-stakes tasks are handled by human specialists. All team members who handle your requests are bound by strict confidentiality agreements.
To access our Services, you must create an account. You agree to provide accurate, current, and complete information during registration and to update such information to keep it accurate, current, and complete.
You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account. You agree to notify us immediately of any unauthorized access to or use of your account. We are not liable for any loss or damage arising from your failure to protect your account credentials.
Your account is personal to you. You may not share your account credentials with others or allow others to access your account, except as expressly permitted through family or enterprise plans we may offer.
Pier offers subscription-based access to our Services
We offer a 7-day free trial for new users. During the trial period, you will have access to our Services at no charge. At the end of the trial period, your subscription will automatically convert to a paid subscription unless you cancel before the trial ends. You may cancel your trial at any time through your account settings or by contacting us.
All payments are processed securely through Stripe. By providing payment information, you represent that you are authorized to use the payment method and authorize us to charge your payment method for the applicable subscription fees. Subscription fees are billed in advance on a recurring basis (annually or quarterly, depending on your plan).
Your subscription will automatically renew at the end of each billing period unless you cancel before the renewal date. You may cancel your subscription at any time through your account settings or by contacting us at hello@joinpier.com.
You may cancel your subscription at any time. Upon cancellation, you will retain access to the Services through the end of your current billing period. No prorated refunds will be provided for partial billing periods.
7-Day Refund Guarantee: If you are not satisfied with our Services, you may request a full refund within 7 days of your initial subscription purchase. To request a refund, contact us at hello@joinpier.com. This refund guarantee applies only to your first subscription payment and does not apply to renewal payments.
You are responsible for providing accurate and complete information when using our Services. We rely on the information you provide to fulfill your requests. We are not responsible for errors or issues resulting from inaccurate or incomplete information you provide. We ask that you correct inaccuracies at your earliest convenience.
You agree to use our Services only for lawful purposes and in accordance with these Terms. You agree not to use our Services to:
When we make bookings or reservations on your behalf, you agree to comply with the terms and conditions of the third-party service providers (such as airlines, hotels, and restaurants). We are not responsible for the policies, actions, or failures of third-party service providers.
By using our Services, you authorize Pier to act on your behalf to make reservations, bookings, purchases, and other transactions as directed by you. This authorization includes sharing necessary information with third-party service providers to complete your requests (such as your name, contact information, payment details, and preferences).
You understand and agree that transactions made on your behalf may result in financial charges to your payment method or loyalty accounts. You are solely responsible for all charges incurred through the Services at your direction.
The Services, including all content, features, functionality, software, text, images, graphics, logos, and trademarks, are owned by Pier or our licensors and are protected by intellectual property laws. You may not copy, modify, distribute, sell, or lease any part of our Services without our prior written consent.
Subject to your compliance with these Terms, we grant you a limited, non-exclusive, non-transferable, revocable license to access and use our Services for your personal, non-commercial use.
If you provide us with feedback, suggestions, or ideas regarding our Services, you grant us a perpetual, irrevocable, royalty-free license to use, modify, and incorporate such feedback without any obligation to you.
Your privacy is important to us. Our collection, use, and disclosure of your personal information is governed by our Privacy Policy, which is incorporated into these Terms by reference. By using our Services, you consent to the practices described in our Privacy Policy.
We strive to provide reliable Services, but we do not guarantee that our Services will be available at all times or without interruption. We may modify, suspend, or discontinue any aspect of our Services at any time without liability.
We facilitate connections with third-party service providers but do not control their services. We are not responsible for the availability, quality, accuracy, or reliability of third-party services. Your use of third-party services is at your own risk and subject to their terms and conditions.
While we strive to fulfill your requests accurately and efficiently, we cannot guarantee the availability of specific reservations, prices, or outcomes. Prices, availability, and other details are subject to change by third-party providers and may differ from information provided through our Services.
THE SERVICES ARE PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. WE DO NOT WARRANT THAT THE SERVICES WILL BE UNINTERRUPTED, ERROR-FREE, OR SECURE.
TO THE MAXIMUM EXTENT PERMITTED BY LAW, PIER AND ITS OFFICERS, DIRECTORS, EMPLOYEES, AGENTS, AND AFFILIATES SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING BUT NOT LIMITED TO LOSS OF PROFITS, DATA, USE, OR GOODWILL, ARISING OUT OF OR IN CONNECTION WITH YOUR USE OF THE SERVICES.
IN NO EVENT SHALL OUR TOTAL LIABILITY TO YOU FOR ALL CLAIMS ARISING OUT OF OR RELATED TO THESE TERMS OR YOUR USE OF THE SERVICES EXCEED THE AMOUNT YOU PAID TO US IN THE TWELVE (12) MONTHS PRECEDING THE CLAIM.
Some jurisdictions do not allow the exclusion or limitation of certain damages, so some of the above limitations may not apply to you.
You agree to indemnify, defend, and hold harmless Pier and its officers, directors, employees, agents, and affiliates from and against any claims, liabilities, damages, losses, costs, and expenses (including reasonable attorneys' fees) arising out of or related to:
We reserve the right to modify these Terms at any time. We will provide notice of material changes by posting the updated Terms on our website and updating the "Last Updated" date. For significant changes, we may also notify you by email. Your continued use of the Services after changes take effect constitutes your acceptance of the revised Terms. If you do not agree to the revised Terms, you must stop using the Services.
You may terminate your account at any time by contacting us at hello@joinpier.com or through your account settings. Upon termination, you will retain access to the Services through the end of your current billing period.
We may suspend or terminate your account and access to the Services at any time, with or without cause, and with or without notice. Reasons for termination may include, but are not limited to: violation of these Terms, fraudulent, abusive, or illegal activity, non-payment of fees, or extended periods of inactivity.
Upon termination, your right to use the Services will immediately cease. Provisions of these Terms that by their nature should survive termination shall survive, including ownership, warranty disclaimers, indemnification, and limitations of liability.
Before initiating any formal dispute resolution proceeding, you agree to first contact us at hello@joinpier.com to attempt to resolve any dispute informally. We will attempt to resolve the dispute by communicating with you via email. If a dispute is not resolved within 30 days of your initial contact, either party may proceed with formal dispute resolution.
PLEASE READ THIS SECTION CAREFULLY. IT AFFECTS YOUR LEGAL RIGHTS.
Any dispute, claim, or controversy arising out of or relating to these Terms or the Services that is not resolved through informal resolution shall be resolved by binding arbitration administered by JAMS in accordance with its Streamlined Arbitration Rules and Procedures. The arbitration shall be conducted in New York, New York, before a single arbitrator.
The arbitrator's decision shall be final and binding, and judgment on the award may be entered in any court having jurisdiction. Each party shall bear its own costs and attorneys' fees, except that the arbitrator may award costs and fees to the prevailing party as permitted by applicable law.
YOU AND PIER AGREE THAT ANY DISPUTE RESOLUTION PROCEEDINGS WILL BE CONDUCTED ONLY ON AN INDIVIDUAL BASIS AND NOT IN A CLASS, CONSOLIDATED, OR REPRESENTATIVE ACTION. YOU ARE WAIVING YOUR RIGHT TO PARTICIPATE IN A CLASS ACTION.
Notwithstanding the above, either party may seek injunctive or other equitable relief in any court of competent jurisdiction to prevent the actual or threatened infringement, misappropriation, or violation of intellectual property rights.
These Terms and any disputes arising out of or related to these Terms or the Services shall be governed by and construed in accordance with the laws of the State of New York, without regard to its conflict of law principles. Subject to the arbitration provisions above, the exclusive jurisdiction and venue for any disputes shall be the state and federal courts located in New York County, New York, and you consent to personal jurisdiction in those courts.
These Terms, together with the Privacy Policy, constitute the entire agreement between you and Pier regarding your use of the Services and supersede all prior agreements and understandings.
If any provision of these Terms is found to be invalid, illegal, or unenforceable, the remaining provisions shall continue in full force and effect.
Our failure to enforce any right or provision of these Terms shall not constitute a waiver of such right or provision.
You may not assign or transfer these Terms or your rights hereunder without our prior written consent. We may assign these Terms without restriction.
We shall not be liable for any failure or delay in performance due to circumstances beyond our reasonable control, including but not limited to acts of God, natural disasters, war, terrorism, riots, embargoes, acts of civil or military authorities, fire, floods, accidents, strikes, or shortages of transportation, facilities, fuel, energy, labor, or materials.
We may provide notices to you via email to the address associated with your account or by posting on our website. You may provide notices to us at hello@joinpier.com.
If you have any questions about these Terms, please contact us at:
Pier World, Inc. A Delaware Corporation
Email: hello@joinpier.com
